Make sure your email address is correct

Poppir might be sending emails to an old or incorrect email address. To check the email being used:

  1. Go to My Profile.

  1. Go to My Settings
  2. Go to Security. 

  1. Look for the Email Address field. Make sure your address is correct.
  2. If it’s incorrect, add the correct address, scroll to the bottom of the page, and click Update.

Search all messages in your email inbox

Sometimes emails can get lost in your inbox. In your email account, search for terms like "Poppir", or other words related to the email you're looking for.

Check your spam and other email filters

It's possible your email provider mistakenly sent our messages to your spam or junk folder. To avoid this:

  • Remove Poppir messages from your spam list
  • Add and to your personal email address book